For all general queries, please contact us.
Telephone: 0343 658 0240
Or write to us at:
Travel Republic Travel Insurance
Griffin House
135 High Street
Crawley
RH10 1DQ
If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew
Claims and Medical Assistance
If you purchased your policy on or after the 14th August 2023
In the event of a medical emergency please contact our medical assistance team on 02045 179 884 if you are in the UK or +44 (0) 2045 179 884 if you are outside the UK. This number is open 24/7 365 days a year.
If you would like to make a claim please call our claims team on 02045 179 884 (Open Monday – Friday: 09:00 – 17:00)
If you purchased your policy between 14th April 2020 and 31st July 2023
In the event of a medical emergency please contact Mayday on 00 44 (0) 1273 071784 or email [email protected] and quote your policy number.
For claims about travel insurance: phone the Reactive Claims Helpline on 01420 259 049 www.reactiveclaims.com.
Your right to complain
Travel Republic Travel Insurance always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
Travel Republic Insurance
The Compliance Manager
Rock Insurance Group
Suite A, 3rd Floor
Griffin House
135 High Street
Crawley
RH10 1DQ
Travel Republic Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
If you purchased your policy on or after 14th August 2023
For complaints about how a claim or assistance case has been handled, you should contact:
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Email: [email protected]
Phone: 02045 179 884
If you purchased your policy between 14th April 2020 and 31st July 2023
For complaints about how a claim has been handled you should contact:
Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Email: [email protected]
For complaints about how an assistance case has been handled you should contact:
The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Email: [email protected]
We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: [email protected]
